Refund Policy

REFUND POLICY
We understand that health supplements, especially in the form of consumable products, are critical and need to be handled with utmost care. In compliance with Health Canada regulations relating to the handling of consumable health products, we cannot accept returns on any opened or otherwise used packages or containers unless the product(s) in your order were shipped in error.

If you receive a shipment that does not match your order, please notify us within 48 hours of receipt by sending an email with a detailed description and/or pictures to info@organicmushrooms.ca. We will arrange for a replacement to be sent out at your convenience.

To be eligible for a return, an item must be in the same condition as you received it in, unopened and unused. You will also need to show the receipt or proof of purchase and explain the reason for your return.

To start a return, you can contact us at info@organicmushrooms.ca.

Returns can be shipped to:
1220 Smithers Road
Parksville, British Columbia
Canada, V9P 2C1

If your return is accepted, you will be responsible for paying the returned postage fees that include tracking. Items sent back to us without first requesting a return will not be accepted.

If you have any questions relating to returns, please contact us by email at info@organicmushrooms.ca.

DAMAGES & MISCELLANEOUS ISSUES
Please inspect your order upon receipt and contact us immediately if the item(s) are defective or damaged, or if you receive the wrong item(s). It will allow us to evaluate the issue and make it right.

EXCHANGES
Exchanges are not accepted.

REFUNDS
We will notify you once we have inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 5 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, this is out of our control.

If more than 10 business days have passed since we approved your return, please contact us by email at info@organicmushrooms.ca.